Refund Policy

Last updated: July 2026

1. Overview

Biz by Sanvexo offers a customer-friendly refund and cancellation policy. We believe in transparency and want to ensure you're satisfied with our service.

2. Free Plan

Our free plan (Starter) is completely free and has no refund terms. You can use it indefinitely at no cost. Upgrade or downgrade anytime.

3. Trial Period

We offer a 14-day free trial for our Growth and Enterprise plans. No credit card is required to start the trial. After the trial ends, your subscription will not automatically renew unless you explicitly choose to upgrade.

4. Subscription Refunds

30-Day Money-Back Guarantee

If you're not satisfied with your subscription within 30 days of purchase, we'll refund 100% of your payment. No questions asked.

After 30 Days

Refunds are not available after 30 days. However, you can cancel your subscription anytime and won't be charged for future billing cycles.

5. Cancellation Policy

You can cancel your subscription anytime from your account settings. Cancellation is effective immediately, and you won't be charged for the next billing cycle. You'll retain access to your data until the end of your current billing period.

6. Data After Cancellation

After cancellation, your data remains accessible for 30 days. You can export your data anytime. After 30 days, your account and data will be permanently deleted unless you reactivate your subscription.

7. Payment Disputes

If you notice unauthorized charges or have concerns about a transaction:

  • Contact us immediately at info@sanvexo.in
  • We'll investigate and resolve the issue within 5 business days
  • If necessary, we'll process a refund or credit to your account
  • You can also dispute the charge with your payment provider (bank/card issuer)

8. Non-Refundable Items

The following are non-refundable:

  • Custom development or consulting services
  • Refunds requested after 30 days of purchase
  • Charges for services used after cancellation request
  • Refunds for accounts suspended due to violation of terms

9. Refund Process

To request a refund:

  1. Email us at info@sanvexo.in with your request
  2. Include your account email and order details
  3. We'll verify your request within 2 business days
  4. Approved refunds are processed within 5-7 business days to your original payment method

10. Contact & Support

For refund requests, disputes, or questions:

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